Return and refunds

Your right to cancel

  • If you are contracting with us as a consumer online except for catering services, you have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods you ordered
  • Any paid delivery charge will be NOT included in your refund once we have received all of your order to the specified address.
  • If you wish to cancel a product you have ordered from us, please be aware that statutory rights of cancellation under the Regulations do not apply at any products with a hygiene seal where the seal is broken.

Exercising your right to cancel

  • To exercise your right of cancellation, you must inform us of your decision to cancel the contract in writing within 14 calendar days after the day on which you receive the goods or services you ordered, which you can do by filling in the parcel summary when you return your order.
  • All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
  • You must take reasonable care of the goods while in your possession. You shall send back any goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us.
  • Products should be returned in or with their original packaging.
  • We will process your refund with 14 days of receipt of the products to the following Specified Returns Address:
    • Cateritaly Ltd
    • 26 Sandilands Street
    • Unit 23
    • Glasgow
    • G32 0HT

® 2018 - Cateritaly Ltd - Company Registration No. SC547595 - VAT Registered GB257663374