General terms and conditions

Information about Cateritaly Ltd

  • This website is owned and operated by Cateritaly Ltd a company registered in Scotland (registration number SC547595). Our registered VAT number is 257663374.

Web site purchases

  • In respect of orders placed through the Website, these General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which Cateritaly makes the website available to you at home or on the move. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

Opening an account and placing an order

  • To place an order, you can open an account with us which will require you to provide some compulsory personal information. Please see our Privacy and Cookie Policy for more information on how your personal information will be used.
  • You confirm that all information and details provided by you to us are true, accurate and up to date in all respects and at all times.
  • When you order through the Website via guest checkout you will still need to provide us with certain compulsory personal information in order for us to process your order.

Acceptance of your order

  • The completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch the product(s) or on commencement of the services that you ordered from us. Prior to despatch of the product(s), Cateritaly has the right to decline an order for any reason, including legal and regulatory reasons. In case of catering services, please see 'Read our catering terms'
  • The duration of our contract with you will start from when you receive the order connfirmation email and last until the last day of your right to return the products.
  • If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.


  • During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.
  • All card payments are subject to authorisation by your card issuer. We take full payment immediately for all products save for catering orders, where we take an immediate deposit as confirmation of 30%.


  • Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.
  • All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Return and refunds

  • See return and refunds

® 2018 - Cateritaly Ltd - Company Registration No. SC547595 - VAT Registered GB257663374